Guest Experience Expert
The Ritz-Carlton Hotel Company, LLC
📍 Aspen, CO · Pitkin County
- ✔ Moradia oferecida
- ✔ Pode ter hora extra
- ✔ Ferramentas e equipamentos fornecidos
Como se candidatar
Entre em contato direto com o empregador. Em inglês, diga a função e o número do caso. Número do caso: H-400-26186-079280
- 📞 Telefone: +1 (970) 920-3300
- ✉️ E-mail: paz.escobar@stregis.com
✉️ Modelo de e-mail em inglês para se candidatar
Troque o que está entre colchetes [ ] pelos seus dados. Se o empregador pediu outro jeito de se candidatar, siga as instruções dele.
Subject: Application for Guest Experience Expert (H-2B) - Case H-400-26186-079280
Recrutadores no exterior declarados pelo empregador
O empregador informou ao Departamento do Trabalho que vai recrutar trabalhadores por estas pessoas ou empresas. Mesmo assim, eles não podem cobrar nada de você pela vaga.
- Alliance Abroad Group, L.P.
USA
O que vai fazer
Texto original em inglês, como foi registrado no Departamento do Trabalho.
Duties: Actively listen and respond positively to guest questions, concerns, and requests. Address guests' service needs in a professional, positive, and timely manner. Assist other employees to ensure proper coverage and prompt guest service. Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate. Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests. Organize and coordinate check-in/pre-registration procedures for arriving groups. Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. Process all guest check-ins by confirming reservations in computer system. Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. Process all payment types such as room charges, cash, checks, debit, or credit. Verify and adjust billing for guests. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed. Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Other related duties.
Requirements: High School Degree or equivalent required. No experience required. Must be able to stand, sit, or walk for an extended period of time or for an entire work shift and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Pre-employment Criminal Background Check.
Pay Rate: $20.00 to $23.00/hour. O/T $30.00 to $34.50/hour. Eligible for multiple benefits including Life Insurance, TakeCare Wellness Program, Marriott Discounts, Discounted Seasonal Bus Passes, Free Meal Per Shift, Department of the Quarter Awards/Luncheons. For full list of benefits, please contact HR.
Shifts: 6am-2:30pm; 7am-3:30pm; 8am-4:30pm; 9am-5:30pm; 10am-6:30pm; 11am-7:30pm; 12pm-8:30pm; 1pm-9:30pm, 2pm-10:30pm; 3pm-11:30pm; 6pm-2:30am; 8pm-4:30pm; 11pm-7:30am. (5 rotating days including weekends).
Requisitos
| Escolaridade | Ensino médio completo |
|---|---|
| Experiência | Não exige |
High School Degree or equivalent required. No experience required. Must be able to stand, sit, or walk for an extended period of time or for an entire work shift and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Pre-employment Criminal Background Check.
Benefícios e condições
| Horário | 6:00 A.M. – 2:30 P.M. |
|---|---|
| Informações do salário | See job duties. |
| Descontos no salário | Shared, subsidized housing is available at an occupancy rate of two (2) persons per bedroom. Housing is optional; however, if elected, the cost is approximately $1,000 to $1,200 per person, per month, payable through the online housing system by the fifth (5th) day of each month. Payments not received by this date will be subject to a late fee. A security deposit of $500 USD and one (1) month’s rent are required at check-in. Payments must be made via U.S. bank check, cashier’s check, or through the online housing system. If housing is elected, the worker agrees to pay rent for the full duration of the employment contract. Of the $500 security deposit, up to $350 may be eligible for refund at the end of the lease, provided the unit is returned in good condition, excluding normal wear and tear. All deductions from the worker’s paycheck required by law will be made. |
| Número do caso | H-400-26186-079280 |
|---|---|
| Ocupação oficial | Hotel, Motel, and Resort Desk Clerks (43-4081.00) |
| Agente ou advogado do empregador | Fragomen Del Rey Bernsen & Loewy LLP |
| Publicada em | 8 de jul. de 2026 |