Guest Experience Expert
The Ritz-Carlton Hotel Company, LLC
📍 Aspen, CO · Pitkin County
- ✔ Housing provided
- ✔ Overtime may be available
- ✔ Tools and equipment provided
How to apply
Contact the employer directly. Mention the job title and the case number. Case number: H-400-26186-079280
- 📞 Phone: +1 (970) 920-3300
- ✉️ Email: paz.escobar@stregis.com
✉️ Application email template in English
Replace what is in brackets [ ] with your details. If the employer asked for another way to apply, follow their instructions.
Subject: Application for Guest Experience Expert (H-2B) - Case H-400-26186-079280
Recruiters abroad declared by the employer
The employer told the Department of Labor it will recruit workers through these people or companies. Even so, they cannot charge you anything for the job.
- Alliance Abroad Group, L.P.
USA
Job duties
Original text, as filed with the Department of Labor.
Duties: Actively listen and respond positively to guest questions, concerns, and requests. Address guests' service needs in a professional, positive, and timely manner. Assist other employees to ensure proper coverage and prompt guest service. Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate. Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests. Organize and coordinate check-in/pre-registration procedures for arriving groups. Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay. Process all guest check-ins by confirming reservations in computer system. Secure valid form of payment (e.g., credit card, cash) prior to issuing room key. Process all payment types such as room charges, cash, checks, debit, or credit. Verify and adjust billing for guests. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed. Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Other related duties.
Requirements: High School Degree or equivalent required. No experience required. Must be able to stand, sit, or walk for an extended period of time or for an entire work shift and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Pre-employment Criminal Background Check.
Pay Rate: $20.00 to $23.00/hour. O/T $30.00 to $34.50/hour. Eligible for multiple benefits including Life Insurance, TakeCare Wellness Program, Marriott Discounts, Discounted Seasonal Bus Passes, Free Meal Per Shift, Department of the Quarter Awards/Luncheons. For full list of benefits, please contact HR.
Shifts: 6am-2:30pm; 7am-3:30pm; 8am-4:30pm; 9am-5:30pm; 10am-6:30pm; 11am-7:30pm; 12pm-8:30pm; 1pm-9:30pm, 2pm-10:30pm; 3pm-11:30pm; 6pm-2:30am; 8pm-4:30pm; 11pm-7:30am. (5 rotating days including weekends).
Requirements
| Education | High school / GED |
|---|---|
| Experience | Not required |
High School Degree or equivalent required. No experience required. Must be able to stand, sit, or walk for an extended period of time or for an entire work shift and move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Pre-employment Criminal Background Check.
Benefits and conditions
| Schedule | 6:00 A.M. – 2:30 P.M. |
|---|---|
| Pay details | See job duties. |
| Pay deductions | Shared, subsidized housing is available at an occupancy rate of two (2) persons per bedroom. Housing is optional; however, if elected, the cost is approximately $1,000 to $1,200 per person, per month, payable through the online housing system by the fifth (5th) day of each month. Payments not received by this date will be subject to a late fee. A security deposit of $500 USD and one (1) month’s rent are required at check-in. Payments must be made via U.S. bank check, cashier’s check, or through the online housing system. If housing is elected, the worker agrees to pay rent for the full duration of the employment contract. Of the $500 security deposit, up to $350 may be eligible for refund at the end of the lease, provided the unit is returned in good condition, excluding normal wear and tear. All deductions from the worker’s paycheck required by law will be made. |
| Case number | H-400-26186-079280 |
|---|---|
| Official occupation | Hotel, Motel, and Resort Desk Clerks (43-4081.00) |
| Employer's agent or attorney | Fragomen Del Rey Bernsen & Loewy LLP |
| Posted | Jul 8, 2026 |