Rooms Division Supervisor

Job duties

Original text, as filed with the Department of Labor.

Rooms Division Supervisors will be responsible for overseeing and coordinating the activities of Housekeeping, Front Desk, and Guest Services staff in the employer’s hotels. Will be responsible for communicating between these departments to address operational challenges, conducting room inspections to help ensure company service standards are met, creating daily Housekeeping boards and area assignments, creating and distributing daily and weekly reports to necessary team members, and resolving discrepancies on room status reports with Housekeeping. Rooms Division Supervisors will also be responsible for coordinating guest maintenance requests with the Engineering department for the purpose of coordinating between departments to address guests’ requests (such as in-room maintenance needs). Will also be responsible for maintaining knowledge and answering inquiries pertaining to the hotels, the local university (Auburn), and local events and amenities. May occasionally perform the duties of other staff to fill in when needed, including manning the front desk, answering and routing calls to the correct department, taking reservations, assisting guests with luggage and valet services, and cleaning guest rooms and common areas. Rooms Division Supervisors may need to lift and carry up to fifteen (15) pounds. Rooms Division Supervisors will assist in coordinating the daily activities of Front Office, Housekeeping, Guest Services, and Engineering team members in collaboration with the Front Office Manager, Housekeeping Manager, and Chief Engineer. Responsibilities involve operational oversight and interdepartmental coordination only and do not include direct reports or authority over hiring, firing, scheduling, or disciplinary actions.

Schedule: 35 hours per week. Work schedule can vary and can include evening, weekend, and holiday hours. Work may be performed on any day of the week from Monday through Sunday. Example shifts: 8:00am to 3:00pm or 2:00pm to 9:00pm. Shift hours may vary.

Please see job description for additional information.

Requirements

The Petitioner will consider for employment any person who possesses at least one (1) year of guest service experience at a high-end hotel, resort, or private club. Applicant must complete pre-employment background check at employers expense.

Benefits and conditions