Customer Experience Agent

O que vai fazer

Texto original em inglês, como foi registrado no Departamento do Trabalho.

Confer with customers by telephone or in person to provide information about Desjardins services to ensure a smooth transition for their financial activities between Canadian network and Desjardins Bank operations; particularities of the products and services offered; and differences between the Canadian operations of Desjardins and services offered by the US subsidiary. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken. Advises Canadian customers on how to fulfil their banking needs in the most efficient and economical way. Assist in opening new accounts, certificate of deposits, and handling all customer inquiries. Confirms account relationship with Canadian Parent, verifying information given. Offers all automated products including Online Banking, Mobile Banking, E-Statement, and Bill Pay. Assist in the use of all automated products and in resolution of any problems either in person or by telephone. Verifies the OFAC status and completes the Customer Information Profile of customers. Prepares required deposit documents, such as signature cards, disclosures and other documents for review and approval. Processes the necessary entries in FISERV. Ensures all account openings comply the bank policies and regulations. May also require some relief/backup activities to assist in periods of heavy customer volume or during teller absences.

Anticipated days and hours of work per week and schedule: Minimum of no less than 35 hours per week. Must be able to work all shifts: Monday-Friday 8am to 4pm or 9am to 5pm. Overtime: As Needed Only.

SEE ATTACHED DOCUMENT UPLOAD FOR FULL COPY OF THE JOB OFFER - Note to Certifying Officer: Attached is a full copy of the job offer. If any information on this job offer needs to be added to the ETA-9142, we grant you permission to add the information listed in this attachment.

Requisitos

Must speak and write in French fluently; pass pre-employment Criminal Background Check; and pass OFAC clearance; and must have High School Diploma.

Benefícios e condições

Outros locais de trabalho

• Pompano Beach, FL
• Hallandale Beach, FL