Guest Services Agent
Highgate Hotels LP
📍 Key West, FL · Monroe County
- ✔ Housing provided
- ✔ Overtime may be available
- ✔ Training provided
- ✔ Tools and equipment provided
How to apply
Contact the employer directly. Mention the job title and the case number. Case number: H-400-26184-077236
- 📞 Phone: +1 (305) 393-3976
- ✉️ Email: seasonaljobs@southernmostresorts.com
✉️ Application email template in English
Replace what is in brackets [ ] with your details. If the employer asked for another way to apply, follow their instructions.
Subject: Application for Guest Services Agent (H-2B) - Case H-400-26184-077236
Job duties
Original text, as filed with the Department of Labor.
Guest Services Agents will be responsible for greeting, registering, and assigning rooms to guests, answering the phones and directing calls appropriately, processing arrivals and checkouts, ensuring logging and delivery of packages, mail, and messages to guests and meeting rooms, logging guest requests, communicating across departments with radio to relay guest requests and coordinate about room cleanings and maintenance issues, handling cash and credit transactions, keeping and verifying records of occupied rooms and guests' accounts, communicating rates, packages, special promotions, and guest programs, and advising housekeeping staff when rooms have been vacated and are ready for cleaning. In addition, Guest Services Agents will be responsible for answering guests’ inquiries pertaining to hotel services, facilities, and hours of operation as well as providing information on restaurants, transportation, entertainment, and other local amenities including through text-messaging system. May have to lift and carry up to twenty (20) pounds.
Schedule: 40 hours per week. Work schedule can vary and can include evening, weekend, and holiday hours. Work may be performed on any day of the week from Monday through Sunday. Example shifts: 7:00am – 3:00pm, 9:00am – 5:00pm, 11:00am – 7:00pm, or 3:00pm – 11:00pm. Shift hours may vary.
Please see job description for additional information.
Requirements
| Education | None required |
|---|---|
| Experience | 3 months |
The Petitioner will consider for employment any applicant who possesses at least three (3) months of guest-service experience at a high-end hotel, resort, or private club.
Benefits and conditions
| Schedule | 7:00 A.M. – 3:00 P.M. |
|---|---|
| Pay details | Wage: $18.44 - $19.00 per hour, paid weekly. Please see job description for additional information. |
| Pay deductions | Optional housing is offered on a first-come, first-serve basis for workers who are relocating to begin employment. Cost of housing and utilities, if accepted, is $185.00 - $210.00 per week. If used, total cost of housing will be deducted from paycheck. A $400.00 security deposit is required, to be deducted from paycheck in equal installments from employee’s first eight (8) paychecks. Deposit may be returned to the employee based on the condition of the housing, at the employer’s sole discretion. Additional, optional benefits may be offered to worker, for worker’s sole benefit, including but not limited to health, dental, and vision insurance (eligible after 60 days of employment) and 401k (eligible after 6 months of employment). |
| Case number | H-400-26184-077236 |
|---|---|
| Official occupation | Concierges (39-6012.00) |
| Employer's agent or attorney | Pabian Law, LLC |
| Posted | Jul 17, 2026 |